Solid Waste & Recycling Resident Survey

Victoria County is looking for feedback on how residents access information about solid waste and recycling services. Your input will help us improve how we deliver services and communicate information.

This survey should take approximately 5 – 10 minutes to complete.

Print copies of the survey are also available at the:

Municipal Administration Building

Scale House

Recycling Depots

Thank you for taking the time to share your feedback.

What is your postal code?

* required

Maximum 7 characters

0/7

Do you live in Victoria County year-round or part of the year?

* required

Year-round

Part of the year (seasonal or secondary homes)

Getting information

* required

Overall, how satisfied are you with the information available about Victoria County’s solid waste and recycling services?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Understanding Information

* required

How clear is the information provided about Victoria County’s solid waste and recycling services?

Very clear

Somewhat clear

Neutral

Somewhat unclear

Very unclear

How confident are you in your understanding of the following waste and recycling information?

* required

Waste collection schedules

Very confident

Somewhat confident

Not confident

Weekly curbside collection rules

Very confident

Somewhat confident

Not confident

What can go in blue recycling bags

Very confident

Somewhat confident

Not confident

What happens if waste is rejected

Very confident

Somewhat confident

Not confident

Where to find waste and recycling information

Very confident

Somewhat confident

Not confident

Where do you currently get information about Victoria County’s waste and recycling services? (Check all that apply)

* required

Social media

Contacting the Municipality by phone

I do not usually get information about waste services

Victoria County website

Recycle Cape Breton app

Mail or newsletters

Word of mouth

Contacting the Municipality by email

Voyent Alert! app

Other (please specify)

Which method do you prefer most for receiving waste and recycling updates? (Select one)

* required

Victoria County website

Social media

Mail or newsletters

Recycle Cape Breton app

Voyent Alert! app

Contacting the Municipality by phone

Contacting the Municipality by email

Other (please specify)

What challenges, if any, make it difficult to access information about waste and recycling services?

(Check all that apply)

* required

Limited internet or phone access

Information is difficult to understand

I do not know where to find information

Limited access to waste education events

Language barriers

I do not have difficulty accessing information

Other (please specify)

What could Victoria County do to improve access to waste and recycling information?

* required

Maximum 5,000 characters

0/5,000

10.

Do you know how to access the following apps?

* required

Recycle Cape Breton app

Yes

Voyent Alert! app

Yes

11.

What type of waste and recycling information is most important to you? (Select one)

Collection schedules

Weekly curbside collection rules

Recycling information (what goes in blue bags)

Collection cancellations or delays

Tips and information about sorting waste and recycling properly

ReUse Centre information

12.

Have you ever missed a collection, schedule change, or important waste notice because you did not receive the information in time?

* required

Yes

Unsure

13.

Is there anything else you would like Victoria County to know about waste and recycling services or how information is shared with residents?

Maximum 5,000 characters

0/5,000